Terms and Conditions

Thank you for choosing Organic Homes as your cleaning service provider. We greatly appreciate your business. Before we begin, we kindly ask you to familiarize yourself with our terms and conditions. Our aim is to ensure that we meet and exceed all of our customer's expectations by providing professional and reliable service.

Please take a moment to review these policies and guidelines thoroughly. If you have any questions or concerns, please do not hesitate to reach out to us. We value open communication and want to address any conflicts or issues promptly.

Once again, thank you for entrusting Organic Homes with your cleaning needs. We look forward to serving you and surpassing your expectations.

While we appreciate a 7-day notice, it is essential to provide at least a 48-hour notice before canceling or rescheduling your service to avoid incurring a late cancellation fee or late reschedule fee. To make any changes to your appointment time or add notes, please use this link: https://booking.organichomescleaning.com/login.

To avoid a $100.00 cancellation/reschedule fee, please notify Organic Homes at least 48 hours prior to your scheduled cleaning. We reserve a specific time slot for your cleaning, and if it is canceled or changed within 48 hours, we will be unable to fill that spot, potentially affecting the arrival times for other customers. We understand that unexpected circumstances can arise, and we are willing to make adjustments or schedule changes as needed. Every client is entitled to a single waiver for cancellation fee or last-minute rescheduling per annum.

In the event that payment is not received on the day of service, a late fee of $25 will be imposed on the outstanding balance for each appointment where full payment has not been made. This fee is applicable to all individuals who need to be contacted for failing to meet their payment obligations.

In the event that we arrive on the designated day for your cleaning appointment but are denied entry or unable to access your property, a cancellation fee will be applied, equivalent to the full price of the scheduled cleaning. Rest assured, we will make every effort to reach out to you via your mobile phone, providing you with an opportunity to resolve the situation.

We want to inform you that we offer estimated arrival times for our providers. Rest assured, our team members will promptly notify you via text or call if there are any delays due to traffic or if a previous cleaning runs over by more than 30 minutes. Please understand that the cleaning of homes prior to yours can vary depending on their condition and unforeseen circumstances beyond our control. Additionally, travel time is also taken into consideration. At Organic Homes, we strive to be punctual and arrive within the specified arrival times. However, it is important to note that while we make every effort to meet these timeframes, we cannot guarantee an exact arrival time.

Our prices are non-negotiable after the time of the quote. If there is a quality issue with the cleaning, the team can come back out to re-clean within 24 hours, but a discount on the cleaning is not an option unless given the opportunity to re-clean. Electronic payments are our only form of payment. Electronic payments will be processed after the cleaning is complete.

At Organic Homes, we take pride in our work and guarantee your satisfaction. If the job is not completed to your exact specifications as quoted, we will promptly address and resolve any issues within 24 hours, at no additional cost to you. We kindly request that you refrain from attempting to fix the problem yourself without notifying a member of our dedicated Organic Homes staff. Additionally, any issues brought to our attention more than 24 hours after the cleaning will be addressed during the next scheduled cleaning and documented accordingly. 

We are bonded and insured and do take responsibility for any breakage or damages that are caused by our providers. Our providers are honest and all breakage is reported immediately, and then relayed to the customer. Please note that normal wear and tear on your home is not considered breakage nor is it our responsibility (for example: loose door knobs, crumbling grout or caulking, etc). Organic Homes also ask that items on the wall or other surfaces are secured properly and can handle the light pressure applied while dusting (example: poorly hung pictures, mirrors, etc). It is always best to take a picture with your cell phone and submit it to us for review.

Our customers need to communicate with the office for any specific instructions on your home. We must know what is going on in the field and document it in our software system so that we can ensure your request is fulfilled. Direct communication from customers to the provider leaves out important details that we may need to know for billing purposes, in case of routine provider absence, or to avoid miscommunication.

We provide all cleaning supplies and equipment. We will NOT use the customer's supplies or equipment. Our supplies are eco-friendly, proven, and tested, and more importantly, the providers are trained on how to use the supplies that Organic Homes provides. 

If there is something on the list that we cannot reach with our equipment, we will not be able to clean it. Generally speaking, we can clean up to 10 feet.  We are not equipped or trained to clean outside areas.

Weekly, bi-weekly, and monthly recurring customers: Organic Homes will try to send the same team most of the time, however, there are illnesses, vacations, and staffing changes. In such cases, we may have to send a different team. This is why it is important to use the same-day review email and communicate through the office, not just the staff cleaning your home. We permanently document your file so no matter what team we send, they will know everything about your home.

Set rate pricing on one-time cleanings is based on square footage and several other factors. The price you receive at the quote will be what you are charged. There are some rare cases of homes that are EXTREME DIRTY (double the amount of time of a normal house its size). In these cases, Organic Homes reserves the right to call the customer before the cleaning begins and adjust the quote accordingly. At that time, the customer and Organic Homes reserve the right to decline or accept the new price.

If you are a routine customer and need to reschedule for any reason, your booking must be rescheduled within 3 business days from the original appointment. Failing to reschedule within this timeframe will result in your next cleaning being charged at the appropriate frequency and rate quoted. For instance, if you have a bi-weekly schedule but skip a cleaning, your rate for the next service will change to the monthly rate. Similarly, monthly recurring bookings that are missed will revert to the one-time rate. This policy is fair due to the accumulation of extra dust and dirt in the house. Additionally, being a recurring customer ensures that we have reserved your spot in our schedule for cleaning by the same providers at a consistent time. If customers reschedule or skip, it will disrupt that team’s entire day's schedule. Lastly, it is unfair to our monthly customers who pay a higher rate for monthly cleanings if a bi-weekly customer only receives one cleaning per month but still benefits from the lower rate.

For the safety of your pet and our employees, we ask that you contain your animals in a restricted area while we are cleaning. Although we are VERY careful, this will help us prevent any disappearance of your pets. If the customer is not home and animals are loose we cannot force the cleaners to enter if they do not feel safe. Also if you have a pet please let us know at the time of booking so we can be aware and courteous to their requirements. We do not clean up any sort of excrement.

We will move “light” furniture but we do not move office desks, beds, nightstands, dressers, refrigerators, stoves, washers, dryers, etc. We will try to reach all visible places either by hand or with an extension duster.

To ensure everyone's safety, including ours, we kindly request that you securely store and lock away any firearms before we start cleaning your home. We will not clean any rooms where a firearm is visibly present. Please refrain from leaving firearms concealed under pillows or mattresses, as this poses a risk when we change the bed linens.

Insect infestation can be a problem and may prevent us from cleaning your home. If an infestation of ants, termites, roaches, fleas, bed bugs, etc. is encountered, we will not clean until the problem has been rectified. Please do not expect us to clean up dead insects that you’ve sprayed (i.e. ants, etc.). We will leave you a note or call you regarding the problem.

The safety of our employees is extremely important. To decrease the risk of injury to employees we are unable to move heavy objects, flip mattresses, etc. We are unable to clean up vomit, blood, urine or excrement. If an employee feels that their personal safety is in danger, and the employee must leave the job site, the client is still responsible for the full cost of the job.

It is important for us to have access to every area of your home that we will be cleaning. In doing so, we need to work freely and without distractions. Excessive talking (beyond cleaning instructions) prevents us from being 100% focused.

Every effort is made to work safely and cautiously and we cannot assume liability for injury to others. We kindly ask that you, your children and pets remain out of the rooms that we are cleaning in order to prevent safety hazards (contact with cleaning products, tripping over buckets, caddies, vacuum cords, etc.).

The longer we live in our homes, the more wear and tear builds up in it. Baseboards, bottom of showers and tubs, mold/mildew, excessive water spots and soap scum on glass shower doors, worn flooring, grout, window tracks, etc. are all areas where wear and tear will impact results. These areas may take more than one cleaning to improve in appearance or may not come clean at all.

Organic Homes need your input on the overall experience and quality you are receiving so that we may address concerns that are important to you and understand how to improve our services going forward. Our providers are compensated based on the quality of our service. We appreciate all feedback as it allows us to be held accountable.

We will bring all of the cleaning equipment and supplies. Our policy requires us to use our equipment and supplies. If you have any special requests, please do not ask the providers. Contact us in advance to discuss the specifics. 

***Last Update on 08/05/2024***